Associates in Family Chiropractic and Natural Health Care PC
Practice Manager/Office Manager
Norwalk, Connecticut•Full-time
$26 hourly
$26 hourly
About the Job
Practice Manager / Office Manager – Chiropractic & Wellness.
Full-Time | 40 Hours/Week | Immediate Opening | Long-Term Opportunity.
Starting at $26/hour — higher starting compensation available based on directly relevant experience.
We are a busy, established, family-focused chiropractic and wellness practice seeking an exceptional Practice Manager / Office Manager to become a key long-term member of our team.
This is not simply a front-desk position.
We are looking for someone who can grow into taking ownership of the day-to-day operations of the practice, lead and support our team, solve problems, keep systems organized, monitor patient scheduling and retention, and make sure important details do not fall through the cracks.
Our current Practice Manager has been with us for approximately 10 years, which provides an opportunity for transition and training with someone who knows the practice extremely well.
Please Read Before Applying.
This is a busy healthcare environment with multiple systems, competing priorities and a significant learning curve.
We provide training, but we’re looking for someone who learns quickly, retains information, takes initiative and becomes increasingly independent.
When something isn’t working—whether it’s a scheduling problem, an insurance issue, a staff issue, a computer problem, phones or internet—you don’t simply report the problem. You take ownership, investigate it, find the appropriate resource and follow through until it is resolved.
If you enjoy organizing, troubleshooting, improving systems and being the person who helps keep an office running smoothly, you may be an excellent fit.
What You Will Be Responsible For:
- Overseeing day-to-day office operations and patient flow.
- Helping lead, train and support front-office team members.
- Monitoring provider schedules and proactively helping keep schedules productive.
- Overseeing patient retention, recalls, reactivation and follow-up.
- Managing and/or overseeing insurance verification and authorizations.
- Tracking insurance treatment requirements, re-exams and necessary follow-up.
- Overseeing billing, claims, EOBs, collections and patient accounts.
- Maintaining organized patient and administrative records.
- Managing patient communication systems and electronic forms.
- Troubleshooting day-to-day technology, phone, computer, internet and software issues and coordinating outside support when necessary.
- Managing vendors, supplies and product inventory.
- Maintaining HIPAA compliance and patient confidentiality.
- Helping create and maintain SOPs, checklists and training resources.
- Identifying inefficient processes and helping us improve and automate office systems.
- Working closely with the doctors to ensure the practice operates smoothly.
Success in This Role Looks Like:
- You don’t need someone constantly telling you what to do next.
- You recognize what needs attention, prioritize effectively, communicate with the team and follow problems through to completion.
- Schedules are actively monitored. Important patient and insurance follow-ups aren’t forgotten. Staff know what is expected. Office systems stay organized. Problems get solved.
- Over time, you become someone the doctors can rely on to take ownership of office operations so they can concentrate on patient care.
Who We’re Looking For.
You are:
- Exceptionally dependable, punctual and accountable.
- Highly organized and detail-oriented.
- A proactive self-starter.
- A strong problem solver.
- Resourceful and technologically comfortable.
- Able to learn multiple software systems quickly.
- Able to multitask and prioritize in a busy environment.
- Calm and professional under pressure.
- Comfortable leading and supporting other employees.
- An excellent communicator.
- Warm, friendly and professional with patients.
- Comfortable working with babies, children, pregnant mothers and families.
- Interested in learning, improving and making systems work better.
- Looking for a meaningful long-term position.
Experience:
- Previous healthcare-office experience is strongly preferred.
- Medical, chiropractic, dental, physical therapy or similar practice-management experience is particularly valuable.
Experience with any of the following is a plus:
- Healthcare office management.
- Staff supervision and training.
- Insurance verification and authorizations.
- Billing, claims, EOBs and collections.
- Patient scheduling and retention.
- EHR/practice-management systems.
- Microsoft 365.
- HIPAA compliance.
- Technology troubleshooting.
- SOPs and workflow improvement.
- Experience with PayDC or Review Wave/ALOHA is a plus but is not required.
We are more interested in finding someone with the intelligence, initiative, reliability, resourcefulness and ability to learn than someone who happens to know every system we currently use.
Compensation & Benefits:
- Starting at $26/hour.
- Higher starting compensation may be available for candidates with significant directly relevant healthcare/practice-management experience.
- This is a 40-hour-per-week position with opportunity for compensation growth as you demonstrate your ability to take increasing ownership and responsibility within the practice.
Benefits/perks include:
- Paid vacation/PTO.
- Safe Harbor 401(k) retirement plan with employer contribution, subject to plan eligibility.
- Complimentary chiropractic, acupuncture and other services provided by our practice.
- Supplements and office products available at our cost.
- Training and professional growth.
- Long-term opportunity with an established practice.
About Our Practice:
We believe strongly in proactive, wellness-focused healthcare.
Our practice emphasizes chiropractic care, acupuncture, nutrition, exercise, wellness education and healthy lifestyle choices.
We have a particular focus on prenatal, postnatal, pediatric and family wellness, so applicants should genuinely enjoy working with children and families and appreciate a natural, proactive approach to health.
Serious Applicants Only.
We are hiring promptly and will invest substantial time in training the person who joins our team.
Please apply only if you are genuinely interested in a long-term position, are available to interview promptly, and are prepared to follow through with scheduled interviews and training.
When applying, please submit your résumé and briefly answer:
- Why does taking ownership of the operations of a busy healthcare practice appeal to you?.